Thank you for visiting our website!  Please take a few minutes to learn more about us through these FAQs. Please call us at 1-800-759-6960 with any questions you may have.

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Biohazard Remediation Training FAQs

We typically only accept eight students per class.

Please visit our Training Page and click the reservation link.  Once your reservation form is received, we will make contact with you to let you know if seats are still available. If a class seat is still available, we will require a down payment to hold your seat. You may opt at this time to make either the down payment or to pay in full for your class seat.

Our training course is offered in Indianapolis, Indiana. Since a good portion of our training is hands-on in a staged training environment, it is not possible for us to offer this training in other areas.

No. Your meals and lodging are an additional expense. Our training staff does provide drinks and snacks during the day. In addition, students receive a discounted rate at a local hotel. To book your hotel reservation, please call Suburban Extended Stay Hotel at (317) 598-1914. Let them know you are a student of Bio-Trauma 911, Inc. and your nightly room rate will be $75 for a studio and $95 for two queen beds.

We do not accept financial aid or offer any type of tuition assistance.

Unfortunately, we do not work as an employment agency and will not be able to assist with your search for employment upon graduation from our course of training.

Yes the staff at Bio-Trauma 911 will pick you up and drop you off at the airport. We will also provide you with a complementary ride to and from the hotel each day.

Yes, we will teach you everything you need to know to start your business.  We do recommend that each of our students stay for the 5th day business module.

A biohazard remediation business can be started for $3,000 to $5,000.  Part of this start-up costs will depend on the availability of certain items such as: a computer, printer, vehicle, trailer, office supplies, tools, etc.

Hoarding | Extreme Cleaning Cleanup FAQs

Many factors must be considered before we can provide you with a cost for cleaning your home. For example, we will need to determine how many dumpsters we will need, which can cost in excess of $500 for each dumpster.  We will also need to know how large the home is and whether or not a basement and/or garage needs to be cleaned as well.  Based on our 15 years of experience cleaning homes affected by hoarding, the average cost is $4,500.  Again, based on your unique situation, the overall cost may be more or less.

Of course we will.  During our conversations prior to arrival at your home, we will spend time to determine what items are important to you, what items should be kept, what should be donated and what should be thrown away.  We will create a staging area in the home to set aside all personal items, keepsakes, momentoes, important documents, valuables, etc.  In addition, we will work with you to sort and organize clothes, dishes, boxes and other items in your home.  Generally speaking, we do not throw away anything without your approval; however, we will strongly encourage you to part with items that we feel are simply in the way or taking up valuable space.  Feel free to speak with one of our adjusters at 1-800-759-6960 to discuss your unique situation.

Depending on the extent of your unique hoarding situation, it could take up to five (5) days to fully and completely clean your home.  In less severe cases, we may be able to complete the cleaning project within three days.  Regardless, we will do our best to work with your schedule and to complete the cleaning project in a manner that does not interfere with your daily routine.

Yes, our team will arrive at your home (or place of business) in an unmarked white Ford F-150 extended cab pickup truck. We are very discreet and will make every effort to protect and respect your privacy.

Yes, our technicians and adjusters are extremely discreet and confidential. We will only work with family members and friends you provide us authorization to interact with.  No outside agencies or individuals will be notified or informed of our business relationship unless a court order compels us to do so.

Yes you may be at home while we clean, sort and organize. However, it’s not uncommon for home owners and/or hoarders to unintentionally prolong the cleaning process, thus adding to the total cost of the project.

Yes, we would be more than happy to help you, even if you’re not a hoarder.  We offer general cleaning, sorting and organization services that you may be interested in learning more about.  Please feel free to contact us at 1-800-759-6960 for more information.

In most situations, our team can start your cleaning project within four (4) days of receiving a down payment.

While Bio-Trauma 911 does not offer a finance program, we do accept financing through Paypal. Qualifying through Paypal is a quick and free service. Once qualified, Paypal will let you know how much you can spend and provide you with the payment options.

If you do not qualify through Paypal or wish to pay for the project without financing, Bio-Trauma 911 requires the following:

  • 1/2 payment of the proposed cost before day #1
  • 1/2 payment of the remaining amount due halfway through the project
  • The remaining amount (25%) will be invoiced when the project is complete with terms of Net 21

Crime Scene & Biohazard Remediation FAQs

Bio-Trauma 911 will respond to any call involving blood and body fluids, to include: crime scenes, accident scenes, unattended death scenes, decomposition and more.

Although each case is independently evaluated, our team generally stays within 50 miles of Indianapolis.  While we will travel further if requested, gas, mileage and travel expenses may be billed outside of a 50 mile radius.

Although each scene is unique and there’s no set time frame for a particular type of scene, we find four (4) hours to be an average length of time to clean a crime or trauma scene.

Generally speaking, a home owners policy will cover the cost of our services, less the policy deductible.  If you’re not sure, you may provide us with the name of insurance company and policy number and we will make contact with an agent to determine if coverage is available.

Yes, if possible, we will clean sentimental items that may have been contaminated by biohazards such as blood and bodily fluids. This cleaning process may not be covered by insurance.

Following a homicide or suicide, police detectives will secure the scene for a period of time to conduct an investigation.  Bio-Trauma 911 is not able to send technicians to the scene until such time that the scene has been released.  We will request the name and phone number of the investigating detective to ensure entry to the trauma scene is authorized.  Once authorization is obtained, we can usually put a team on site in two to four hours.

Meet Our Team

Our management team has worked together since 2005.  We know the industry but more importantly, we know how to help YOU!

Brandon Stone
Brandon StonePresident
Brandon is an Indiana Law Enforcement Officer and former US Marine. He is the founding member of Bio-Trauma 911 and manages day to day operations
Martha Lenz
Martha LenzOperations Director | Trainer
Martha Lenz has been with Bio-Trauma 911 since 2005 and has been instrumental in the growth of our nationwide training program
Steve Hanna
Steve HannaLead Adjuster | Trainer
Steve Hanna has been with Bio-Trauma since 2008 and is an active participant in every client interaction we have and every job we complete.

Photos of Our Team & Their Work

Although our teams are typically too busy to take photos, we do occasionally take the opportunity to photograph them at work

Memberships & Organizations

Get A Quote Today

We will typically contact you within a few hours to discuss your needs.  If you’re in need of immediate attention, please call us at 1-800-759-6960

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